- IT managers, system administrators, support engineers
- Technical support teams, incident managers
- Non-IT managers who oversee IT service integration.
- Compliance officers, risk managers, and quality assurance teams.
Introduction of ITIL framework defines best practices, processes, and roles for planning, delivering, and supporting IT services. It helps organizations ensure that IT services are reliable, efficient, and continuously improving.
Half a day training ( 3-4 Hrs.)