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Introduction of ITIL framework

About
Programme Left Decoration

In today’s ever-changing digital landscape, effective IT service management (ITSM) is essential for organizations to efficiently deliver high-quality services.

This half-day ITIL training provides a basic understanding of the ITIL 4 framework and provides participants with key concepts, best practices and strategies to improve IT operations.

The training program covers the essential practices, ensuring that participants gain knowledge and understanding on IT service delivery, customer satisfaction and align IT with business objectives.

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  1. 1 Introduction of ITIL framework defines best practices, processes, and roles for planning, delivering, and supporting IT services. It helps organizations ensure that IT services are reliable, efficient, and continuously improving.
  2. 2 Understand the purpose and structure of the ITIL® 4 framework
  3. 3 Learn key concepts and terminology of IT Service Management
  4. 4 Recognize the benefits of applying ITIL® in an organization
  5. 5 Explore real-world use cases and service improvement opportunities

  • IT managers, system administrators, support engineers,
  • Technical support teams, incident managers.
  • Non-IT managers who oversee IT service integration.
  • Compliance officers, risk managers, and quality assurance teams.

  • This introductory session is designed to be accessible to all professionals, regardless of technical background or prior ITIL knowledge. Therefore, the entry requirements are minimal.

Registration Closing Date

Course Duration

Half a day training ( 3-4 Hrs.)

Date of Commencement

Mr. N Nirmalan

Mr. N Nirmalan

ITIL4 Master, ITIL3 Expert, ITIL ITSM(v2), SIAM, SRE, COBIT 5, CISA, GDPR-PDPF, MOR, MOP, M SP, PRINCE2 Practitioner, CITP FBCS (UK).
CEO & Principal Consultant, ITIL Ambassador @ PeopleCert, Accredited Trainer.

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